AWTG is pleased to announce that our AI Product Manager, Peter Najm, will be joining a panel at Connected Britain 2025. Speaking on the on Day 1, the session titled “Redefining enterprise messaging: How verified channels, AI and trusted networks are transforming customer experiences” will explore the opportunities and challenges shaping the future of customer engagement.

The discussion will bring together industry leaders including Claudine Bell, Partner Business Manager – Wholesale Mobile; Messaging and Payments at Virgin Media O2, and Anna Smith, Senior Product Manager for Messaging at BT. Key topics will include how verified channels and AI are changing enterprise-customer interactions, the role of networks in building trust and protecting brand reputation, the biggest risks and opportunities ahead, and predictions for how enterprise messaging will evolve over the next 3–5 years.

As a fast-growing name in the AI industry, AWTG is transforming the way businesses interact with their customers through solutions like Kai, our AI platform with pre-trained agents for sectors such as customer service, bid support, HR, and telecoms. Our AI capabilities extend beyond software, integrating with telecom hardware to deliver intelligent, end-to-end solutions. We remain committed to ensuring AI is used efficiently and ethically, while keeping human expertise at the heart of every interaction.

“Messaging is moving from reactive replies to proactive engagement. Smart integrations and AI agents are now making it possible to predict customer needs and address queries before they’re even raised, with human judgment and validation remaining at the core. That’s the future we’re building at AWTG.”
— Peter Najm, AI Product Manager, AWTG

This panel represents another step in AWTG’s mission to innovate and enhance customer experiences across industries. We look forward to sharing our insights, connecting with peers, and continuing to push the boundaries of what’s possible in enterprise communication.