Fadi Matar is a solutions-focused Service Delivery Manager with over a decade of experience leading multinational teams to exceed IT service delivery standards and customer expectations. He has extensive expertise in managing the service delivery of 5G ORAN Networks, test environments, lab operations, and a variety of hardware and software programmes. Fadi is skilled in enhancing team performance and streamlining processes, leveraging his ITIL knowledge and mentoring abilities. His certifications include ITIL v4 Foundation, ITIL v3 Foundation, SCRUM Master Course, and PRINCE2 Foundation. He holds an MSc in Management & Information Systems and a BSc in Computer Science. Eager to leverage his skills to boost customer satisfaction and contribute to company growth and success, Fadi is well-equipped to meet the challenges of the 5G Open RAN telecommunication industry.