Improving business performance and customer experiences through multi-lingual conversational and customer service AI creating better engagements.
Conversational AI
Conversational AI is an AI assistant that can interact with your internal teams, such as sales, HR, or IT, using natural language. It can help them with tasks such as scheduling meetings, generating reports, answering FAQs, or providing feedback. Some of the features and benefits of conversational AI are:
You can customise conversational AI to fit your specific business needs and goals, such as increasing productivity, efficiency, or engagement. You can choose the voice, tone, and personality of your AI assistant, and train it with your own data and domain knowledge.
You can integrate conversational AI with your existing systems and platforms, such as CRM, ERP, or email, using APIs or webhooks. You can also use conversational AI across multiple channels, such as web, mobile, or voice, and switch seamlessly between them.
You can use conversational AI to handle complex and multi-turn conversations, using state-of-the-art natural language understanding and generation techniques. You can also use conversational AI to provide context-aware and relevant responses, and handle different intents and entities.
You can use conversational AI to learn from your data and feedback, and improve over time, using advanced machine learning and analytics tools. You can also use conversational AI to monitor and measure the performance and impact of your AI assistant, and optimise it accordingly.
You can use conversational AI to ensure data privacy and security, using encryption, authentication, and compliance standards. You can also use conversational AI to control the access and usage of your data, and manage the consent and preferences of your users.
Customer Service AI
Customer Service AI is an AI assistant that can interact with your customers, using natural language, through various channels, such as web, mobile, or voice. It can help them with tasks such as booking appointments, placing orders, resolving issues, or providing recommendations. Some of the features and benefits of customer service AI are:
You can use customer service AI to provide 24/7 customer support service, and handle high volumes of requests, without compromising on quality or satisfaction. You can also use customer service AI to reduce the workload and cost of your human agents, and free them up for more complex and valuable tasks.
You can use customer service AI to personalise the customer experience, and build trust and loyalty, using natural language processing and sentiment analysis techniques. You can also use customer service AI to tailor the responses and offers to your customers, based on their profile, behaviour, and preferences.
You can use customer service AI to handle simple and common queries, and escalate complex and rare ones to human agents, using smart routing and prioritisation algorithms. You can also use customer service AI to provide proactive and preventive solutions, and follow up with your customers, using natural language generation and dialog management techniques.
You can use customer service AI to collect and analyse customer feedback, and optimise the service performance, using natural language understanding and generation techniques. You can also use customer service AI to identify and address the pain points and opportunities of your customers, and improve your customer retention and advocacy.
You can use conversational AI to ensure data privacy and security, using encryption, authentication, and compliance standards. You can also use conversational AI to control the access and usage of your data, and manage the consent and preferences of your users.