February 28, 2025 – AWTG has announced the opening of its Network Operations Centre (NOC) to companies across the UK, aimed at enhancing their network operations, maintenance and support capabilities. By making its NOC available to service and manage customers’ innovative Telecom and IT networks reflects AWTG’s commitment to driving efficient operations through AI enabled solutions.

AWTG will provide a managed service that ensures fault resolution and system reliability, adhering to ISO:20000 and ISO: 27001 standards which AWTG is certified including Cyber Essentials Plus. The centre will support companies by offering robust monitoring, operations and maintenance services, enabling them to focus on their core business and exponential growth.

The AWTG Service Desk, operational 24/7, is managed in accordance with ITIL standards, allowing incidents to be reported via an online portal assisted by AWTG’s Generative AI, Kai. This ensures a streamlined process for logging and tracking faults, with the added benefit of providing customers with unique reference numbers for each reported incident that is tracked from start to finish. The Service Desk’s comprehensive records will furnish a full audit trail, offering transparency and reliability throughout the service lifecycle.

AWTG is dedicated to offering Level 2 and Level 3 support to its clients, addressing issues that cannot be resolved internally by the customer. This support covers all aspects of network operations and maintenance, from resolving serious incidents to ensuring optimal performance. With the NOC now accessible to customers, AWTG is a trusted and reliable partner in navigating the complexities of network management and innovation.

For inquiries, demo or more information about our products and solutions, send us an email at info@awtg.co.uk.